The 2002-03 community consultation component of the Brisbane Urban Corridor (BUC) Traffic Planning Study set a benchmark in its field.
Taking an unusual 'blank page' approach with no specific outcomes in mind, the then Queensland Department of Main Roads and Federal Department of Transport and Regional Services used JTA to engage a large part of Brisbane south of the river, inviting community input into local and overall traffic solutions for BUC.
This 11km stretch of the National Highway links Brisbane's south-eastern and south-western motorways, between Ipswich and Gateway motorways.
While a vital transport corridor, BUC passes through heavily concentrated residential, retail, commercial and industrial suburbs. Heavy traffic flow and truck usage along the corridor increasingly impacted on quality of life - health, pedestrian and motoring safety, noise levels, the environment, congestion and residential amenity.
JTA consultation activities to gather public opinion and suggestions involved more than 40 community meetings, 100 key stakeholder meetings, 250 community member interviews, two community representative forums and a comprehensive public awareness program. Input from communities and stakeholders was high and JTA maintained control of the program despite the challenges and stresses for the participants in the process.
JTA educated and assisted the community to develop realistic solutions and neutralised pre-existing community and political ill-will.
In October 2004, JTA recommenced work on the BUC project to ensure the community was updated on developments along the corridor and projected work from 2004-08.