JTA's skills are demonstrated through the work done in 2008-09 on the high-profile $16 billion Gladstone Liquefied Natural Gas (GLNG) project. JTA was engaged to deliver communication and consultation services during the Environmental Impact Statement (EIS) phase of what was then the most complex infrastructure project in Queensland's history.
Each project area (extracting coal seam gas from Santos' reserves in and around the Surat and Bowen Basin gas fields, constructing a 435km pipeline to Gladstone and a liquefaction facility at Curtis Island off Gladstone) could have required an EIS in its own right due to the community impacts and complexity of issues.
Each geographic location has its own stakeholders, issues and concerns and local networks. In response, JTA developed customised strategies to engage and inform communities that reflected their desired level of involvement and preferred means of receiving project information.
JTA faced a number of unique challenges. Coal seam gas was then a new industry to the east coast of Australia. While the economic benefits to the state and local economies may be considerable, so is the range of community concerns and issues stemming from perceived project risks and potential environmental implications.
JTA identified the need for community education and awareness of liquefied natural gas to address concerns and misconceptions, and enable an effective EIS consultation process,
Working closely with Santos staff to address issues on a community-by-community basis, JTA implemented project communication and consultation activities that reached an estimated 180,000 stakeholders.
These activities ranged from targeted one-on-one briefings, issue-specific workshops, community information sessions and meetings, to mass communication activities such as fact sheets, newsletters, advertising, web text, direct mail, events management and sponsorship management. The project aimed to maximise project awareness and opportunities for stakeholder input.
Environmental approval for GLNG was granted by the Queensland Government in May 2010.