Community consultation builds relationships and delivers the best outcomes for proponents and communities.
JTA has undertaken some of Australia's biggest community consultation exercises. These have been in both the public and private sectors and can run for up to three years depending on the complexity and geographical spread of the project. JTA delivers a robust and transparent process ensuring there is opportunity for all members of the community and stakeholders to provide input on the project irrespective of location, English language skills or physical abilities. Public confidence in the consultation process is enhanced by a range of factors: single point of contact, consistent messaging, empathetic and well informed information services, strategic advice to the client on potential issues and risks and their management, systems that are responsive and reliable, etc. Support services required include database management, enquiry and complaint handling, facilitation, logistics and events management skills for every type of public meeting, understanding of communications and the capacity to translate complex technical issues into plain English, and media management.